Hearing Healthcare Program Manager 

Reports to: Director Division: Special Education 

Classification: 12 Month, Full-time, Professional Section: Missouri Commission for the Deaf and Hard of Hearing

Location: Jefferson City Pay Range: P9 

ESSENTIAL FUNCTIONS: 

Under the direction of the Executive Director, the Hearing Healthcare Program Manager will exercise discretion in judgment within policy and procedures established for the daily operation of the Hearing Healthcare Program. This position will provide consultation, guidance, implementation, and supervision of the Statewide Hearing Aid Distribution Program, hearing health advocacy, information and referral and consumer education on issues related to hearing loss, hearing healthcare goods and services including the knowledge of assistive devices, hearing aid services, hearing aid insurance coverage plans, cochlear implant procedure, telecommunications devices, public health, public safety and equal access. This position will provide support to the Executive Director in identifying programmatic, legislative and rule-making goals, and strategies to accomplish the mission of the agency. 

1. Responsible for the daily oversight and supervision of program of services provided under the hard of hearing unit of the agency, including the Statewide Hearing Aid Distribution Program. 

2. Establish unit goals and strategies for achieving those continuous improvement goals. 

3. Conduct research and guide program special projects. 

4. Analyze reports and surveys to demonstrate program needs. 

5. Develop program budget request and recommend policy and procedures goals to demonstrate program needs. 

6. Coach and mentor hard of hearing individuals on self-advocacy. 

7. Other projects as dictated by current needs assigned by the Executive Director. 

ADDITIONAL RESPONSIBILITIES: 

1. Advocate for and provide resources to hard of hearing individuals, particularly those with age-related or progressive hearing loss. 

2. Stay up-to-date on state and federal laws and rules relating to hearing loss, including the Americans with Disabilities Act and Medicare/Medicaid. 

3. Assist with legislative activities related to hearing aids and hearing healthcare. 

4. Provide guidance to Missouri’s newborn infant hearing screening program. 

5. Conduct research and analysis relating to hearing loss. 

6. Develop written materials, such as program guidelines, grant proposals, and resource information. 

7. Perform other related duties as assigned by the Executive Director. 

PREREQUISITES FOR THE JOB: 

1. Knowledge of basic audiology, including hearing health, audiograms, and assistive technology. 

2. Experience with strategic and programmatic planning. 

3. Sensitivity to various communication methods used by the hard of hearing. 

4. Ability to maintain and test assistive listening devices. 

5. Ability to effectively communicate in writing with groups and individuals who are hearing, hard of hearing, or deaf, and willingness to learn American Sign Language. 

6. Ability to coordinate and provide presentations and workshops on hard of hearing issues. 

7. Understanding of basic counseling for post-lingual deafness. 

8. Research and analysis skills. 

9. Negotiation skills. 

10. Customer service and interpersonal communication skills. 

EDUCATION REQUIRED/PREFERRED: 

1. Master’s degree from an accredited college/university. Preference is given to applicants with a degree in a field related to hearing health, hearing loss, deafness, human resources, and public policy, education, government, or communication studies. A bachelor degree with five years’ experience will be considered. 

2. Two years of successful experience in a professional capacity. 

PHYSICAL REQUIREMENTS: Must be able to lift 25 pounds. 

COMPUTER SKILLS: Microsoft Word, Outlook, Excel, Access, Database, and PowerPoint. 

REQUIRED TRAVEL: This position is required to travel occasionally in-state or out-of-state. 

(Other qualifications and experience, which, in the opinion of the Executive Director, meet the requirements of the position, may be accepted in lieu of the above.)

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