DEAF, Inc. is seeking an established Director of Community Programs (DCP) that brings expertise to our programs department. Under the supervision of the Executive Director, the DCP will also serve as a member of the executive leadership team. The successful candidate will oversee and evaluate the portfolio of DEAF, Inc. programs and other related human services. The current programs include (1) Community Services (Human Services, Community Education and Advocacy), (2) Youth Services, and (3) Support Interest Groups (Pink Wings of Hope and Deaf Teen Club). In collaboration with the Executive Director, the DCP will play an integral
part in the expansion of the organization’s program portfolio and help promote the diversification of funding in alignment with the organization’s strategic and leadership vision. Additionally, the successful candidate will assist in raising the organization’s profile through participation in external meetings and remaining knowledgeable of new developments in the Deaf and Hard of Hearing community.

The deadline to apply is

Functions/Duties/Responsibilities:

Leadership and Staff Development
• In partnership with the leadership team, develop and implement strategies that promote high employee engagement in the development of programs and the overall culture of the organization.
• Directly supervise program direct reports and interns while creating and supporting a culture of high performance and professional development.
• Participate in the development of and monitor annual department budget, and submit quarterly reports.
• Ensures that performance reviews are completed for all department staff in a timely manner and consistent with performance review standards.
• Ensures that all staff annual training requirements are met, including professional development training(s).

Community Engagement
• Represent DEAF, Inc. by serving on relevant agency and community committees, task force, and perform speaking engagements.
• Maintains contact with referral sources and other key partner agencies, promoting our services.
• Works closely with the Leadership team ensure community awareness of available resources and services.

Program Oversight and Evaluation
• Provide ongoing assessments of the programs ensuring high-quality service delivery, including evaluating resources and practices.
• Oversees the admission of clients, participating in the process as needed.
• Ensures the delivery of advocacy services to all clients.
• Reviews client records to ensure appropriateness and timeliness of staff documentation, providing training and remediation as needed.
• Monitors for quality of staff actions and documentation, identifying key trends, and implementing system improvements and staff performance initiatives as needed.
• Oversee the coordination, implementation, and delivery of all programs, contracts, and related services, promoting collaborative relationships between program areas and ensuring that the expectations of funders, partners, constituents, clients, and other stakeholders are consistently met.
• Ensure the delivery of qualitative and quantitative goals and outcomes of programs and services while monitoring the quality and effectiveness of services delivered. When necessary deepen existing and create new performance and outcome measures.

Grants and Fiscal Management
• Actively participate in the renewal of the current grants and apply for new funding opportunities that lead to the maintenance and diversification of funding.
• Collects and reports data regarding client outcomes to monitor and improve program effectiveness, following established funder requirements.
• In collaboration with key staff, develops new programs and assists in the completion of associated grant applications and other funding requests as well as monitoring and reporting on program expenditures.
• Work closely with the finance department to budget and monitor program operating expenses to ensure sound fiscal and system management.
• Participate in the budget development process and maintain a high level of fiscal responsibility.

Qualifications/Requirements:

Qualifications
• Ability to communicate fluently in American Sign Language with staff and diverse stakeholders.
• Bachelor’s degree in human services, management, or a related field; Advanced degree in the humanities or a combination of education and work experience providing comparable knowledge and skills desirable.
• 3+ of supervisory experience in a social service setting.
• Must be able to work both collaboratively and independently.
• Excellent writing skills and verbal skills.
• Advanced knowledge of Microsoft Office software, especially Excel and Outlook, and technical equipment.
• Strong abilities in planning and running programs preferred.
• Strong abilities in organization, supervision, administration, and budget management preferred.
• Experience in non-profit organizations preferred.
• Experience in grant proposal writing desirable.
• Demonstrated interest in the humanities and commitment to DEAF, Inc.’s work and mission.

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